Copy of Shipping & Return Policy duplicate
$14.99 Flat Rate Shipping
Please allow a minimum of 2 weeks after order confirmation. Please note depending on the destination, customs and border, it can be normal to take 4-6 weeks in some cases.
Please note that detailed tracking is not provided on international shipping.
$5.99 Flat Rate Shipping
Please allow 4-5 business days after order confirmation.
There are service disruptions around the world as local shipping carriers decide to suspend in-country deliveries.
For packages shipped with USPS international services, USPS may hold any shipments en route, delivering them once the postal system in the buyer’s country resumes regular operations.
Please check with your country’s federal postal service for Covid-19 delay updates if you are unsure of the impact within your area.
You may return most new, unopened items within 30 days of delivery for a full refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please visit our “Contact Us” page for your preferred method of contact. Please include your account and invoice details.
You may also reach out via Live Chat, where an agent can guide you, or you may leave a message on the form provided. Please include your account and invoice details.
We can ship to most countries, with a few exceptions. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, you will receive an email with a tracking number once a label has been created. For domestic orders, please allow approx. 24 hours for the tracking number to be updated. Please note we do not ship weekends or holidays.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.