Shipping & Return Policy

Domestic Shipping

$5.99 Flat Rate Shipping:

Please allow 4-5 business days after order confirmation

International Shipping

Starting at $17.99

We do not provide an estimate of duty, VAT, taxes, or clearance charges that may be applicable outside of the U.S. as these are specific to each destination country. The buyer is solely responsible for understanding and complying with the import requirements of the destination country.

Please allow a minimum of 2 weeks after order confirmation. Depending on the country of destination and customs it can be normal to take up to 6 weeks in some cases.

Please note this time frame is an estimate only Due to customs delays and other factors outside of our control, orders may take longer to arrive. Patchmd will not be held responsible for any delays that may occur.

Detailed tracking is not included with international shipping.

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, please visit our “Contact Us” page for your preferred method of contact. Please include your account and invoice details.

You may also reach out via Live Chat, where an agent can guide you, or you may leave a message on the form provided. Please include your account and invoice details.

SHIPPING POLICY

We can ship to most countries, with a few exceptions. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, you will receive an email with a tracking number once a label has been created. For domestic orders, please allow approx. 24 hours for the tracking number to be updated. Please note we do not ship weekends or holidays.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.